Privacy Policy

Welcome to boardman-transformers.co.uk (“we,” “us,” “our”). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or purchase our products/services.

1. Who We Are

  • Business Name: Boardman Transformers (referred to as “Boardman Transformers” or “we”)

  • Website: https://boardman-transformers.co.uk

  • Contact Email: sales@boardman-transformers.co.uk

We act as the “Data Controller” for personal information we process, meaning we determine how and why your personal data is used.

2. What Information We Collect

We may collect and process the following types of personal data:

  1. Contact Details

    • Name, email address, telephone number, postal address, and any other details you provide.

  2. Order & Payment Information

    • Information needed to process transactions, such as billing addresses and payment details (though payments may be handled by a secure third-party payment processor).

  3. Technical Data

    • IP addresses, browser information, device details, and browsing behavior on our site (e.g., pages viewed). This is typically collected via cookies or similar technologies.

  4. Communication Data

    • Records of any correspondence you send us, including email or chat messages.

3. How We Use Your Information

We only use your personal data when the law allows us to. Common reasons include:

  1. Fulfilling Orders & Contracts

    • Processing orders and providing products or services you request.

  2. Customer Support

    • Responding to inquiries, complaints, and support requests.

  3. Marketing & Communications

    • Sending news, updates, and promotions (with your consent, where required). You can opt out of marketing communications at any time.

  4. Site Functionality & Analytics

    • Improving our website performance, user experience, and security.

  5. Legal or Regulatory Obligations

    • Complying with legal requirements, resolving disputes, and enforcing our terms and policies.

4. Legal Basis for Processing

Under the UK GDPR, we rely on at least one of the following legal bases when processing your personal data:

  • Consent: Where you have freely given specific, informed, and unambiguous consent (e.g., opting in to receive marketing emails).

  • Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., processing your order).

  • Legal Obligation: If we are required by law to process your data.

  • Legitimate Interest: Where our legitimate business interests do not override your fundamental rights and freedoms.

5. How We Share Your Information

We do not sell or rent your personal data. We may share your personal data with trusted third parties in the following circumstances:

  1. Service Providers

    • Such as payment processors, hosting providers, and IT support, for the purpose of operating our website and fulfilling orders.

  2. Professional Advisors

    • Including lawyers, accountants, and insurers, where necessary for our legitimate business interests or to meet legal requirements.

  3. Compliance & Legal Requirements

    • To government bodies or law enforcement if required to comply with a legal obligation or court order.

We ensure that any third party who processes your data on our behalf agrees to safeguard your personal data in line with this Privacy Policy.

6. International Transfers

If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses or another recognized legal mechanism).

7. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Once the retention period expires or the data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under the UK GDPR, you have several rights regarding your personal data:

  1. Right to Access: Request a copy of the personal data we hold about you.

  2. Right to Rectification: Ask us to correct incomplete or inaccurate data.

  3. Right to Erasure: Request deletion of your personal data in certain circumstances.

  4. Right to Restrict Processing: Ask us to suspend processing your data in some situations.

  5. Right to Data Portability: Obtain a copy of your data in a structured, commonly used format.

  6. Right to Object: Object to our processing of your personal data when it is based on legitimate interests or if used for direct marketing.

  7. Right to Withdraw Consent: At any time, if we rely on your consent for processing.

If you wish to exercise any of these rights, please contact us at [your email address]. We aim to respond within one month.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize content, analyze traffic, and enhance the user experience. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. Data Security

We implement organizational and technical measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers and encryption where appropriate.

11. Third-Party Links

Our website may contain links to third-party websites. We have no control over the privacy practices of such sites. We encourage you to review their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal obligations. The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website after any changes indicates your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

Email: sales@boardman-transformers.co.uk
Address: Units 1 & 2 , Low Mill Business Park, Watery Lane, Ulverston, LA12 9EE

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk/.

Thank you for taking the time to read our Privacy Policy.

Purchasing

Boardman Transformers' core range of products are available to purchase through many of the leading UK and international distributors and we are always happy to provide details of where our transformers may be bought.

Should your requirements be of a more specialist or bespoke nature, we ask that you contact us directly to speak to a member of our team.